I am only familiar with the Quick Lane service department, but I have always been treated very well and they are actually looking out for your safety (not just to make an extra dollar) with their complimentary vehicle inspection when having your car serviced.
James worked very hard for us and went above and beyond for us. We felt like he cared and also kept us updated about progress he was making. He got us exactly what we needed and wasn't pushy and really listened to our needs and found the perfect vehicle for us.
It was a low pressure environment and the sales team was great to work with. I was able to sit down and build the perfect truck to meet my needs and budget.
Stepdaughter went to Twin State unattended (spring 2017) to shop for a used car. They buried her in a new Fusion, financed through Ford Motor Credit, with a payment at least double what she could afford. As a result, she lost her apartment. She is about $12K upside down in her new car. Nothing illegal about this, but unethical and certainly not customer-centered. Anything for a number, right boys? Twin State Ford should be on Sen. Elizabeth Warren's watch list!
I went to Twin State Ford because I couldn't make payments through any of the local care dealers/garages in the area, so I resorted to going and checking out Twin State Ford in St. Johnsbury to see what they had to offer, and if they could be accommodating. I had formally talked with a sales professional who was very nice, very outgoing, and seemingly understanding to my, particular situation. However, two specific things that have completely turned me off to their services, 1) I told them that, until I decided on whether I would buy the car, I did not want a hard credit check done, and the salesman said they wouldn’t do that until I gave the go ahead. No sooner had 24 hours past and I got a notification saying Twin State Ford had performed a hard credit check on me and my credit score would be going down. Not cool Twin State! My other issue with this dealership, 2) is that when talking about price, I was told that I’d be paying just over $13,000 for the used car I was interested in. When I got home and did the math, that price did not include the interest rate, and I would be paying well over $16,000 for the car overall. I do not appreciate being lied to, or there to be hidden fees within the negotiated price. I would not recommend buying a car from Twin State, and if you choose to go there, don’t leave any stone unturned.
Twin State Ford Inc is a US Car Dealer based in Saint Johnsbury, New Hampshire. Twin State Ford Inc is located at 8 Memorial Dr, St Johnsbury, VT 05819, USA.
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